3 Financial Agencies Are Improving Their Retirement Service Delivery – Robert Wiener
Financial companies are constantly improving, and the latest improvement within the sector is customer service provision. Many agencies now provide efficient customer service to their client, earning them more referrals while maintaining existing client loyalty. Agencies providing service to federal workers and the public also offer customer service to their finance clients.
For example, federal workers nearing retirement will likely work with the Thrift Savings Plan (TSP), Social Security Administration (SSA), or the Office of Personnel Management (OPM). Getting financial services via phone call or online services is the best means for other people. However, any method you choose should provide reliable and prompt assistance whenever you need help.
Unfortunately, several agencies have poor customer service. A 2021 report from the Office of Personnel Management (OPM) shows that most public members and annuitants have complained to the Inspector General’s office about their inability to resolve issues related to retirement. There is a backlog of reported cases due to manual processing and legacy systems, resulting in longer processing times. The report also shows that most of the complaints are related to the interim annuity payment.
OPM is currently working on its processing system to have a new upgraded system by late 2022. The OPM leaders believed that increased client satisfaction is achievable with enhanced operational services and by employing more customer service staff. Hiring more staff needs Congress support while implementing new processes depends on development efforts and good planning.
Retirees can contact the OPM using their online service, email, or phone call.
Social Security customer service performance was reduced during the pandemic because most services require physical presence. Besides, their toll-free number is always busy during the day. However, the customer service performance increases when they provide an online service, which is still effective till this moment. Social Security’s physical customer service delivery is slated to start in April 2022.
You can contact the Thrift Savings Plan (TSP) through their ThriftLine. Later this year, the TSP will provide more means of contact, like a constant online assistant. With your TSP mobile app, you will be able to engage a representative when you log in to your TSP account. However, you can only do this with the new function during business hours using the live-agent chat.
Contact Information:
Email: [email protected]
Phone: 5167611515
